Smartvoice Calling Features Quick Reference Guide. Unscrew the coaxial cable connection from the back of the TV box. If you are still seeing the same error, get in touch with our technical support team here, so they can run some additional diagnostics. Attention! Due to viewing area restrictions and/or agreements with sporting leagues such as the National Hockey League (NHL), this program is not accessible in your viewing area. Keep in mind that this operation will not clear any sensitive data associated with your browser, so there’s no need to back up your data in advance. This issue typically occurs when you have ordered HD content through the online store (found at vod.shaw.ca) for streaming through your TV box, stopped the content, and then attempted to resume it at a later time. Message 3 of 6 (130,395 Views) Try these related articles and discussions. If the line has been cut or contains any extraneous splitters it can cause the coaxial cable from the dish to wear out and not work. For more help, please visit, Network error connecting to content server, We are having trouble communicating with the Shaw On Demand servers. Enter phone number to which calls are forwarded. We are unable to start playback as connections from this IP address are not permitted. If there is something blocking your dish, such as a large tree or your neighbour’s newly renovated home, this may be preventing your dish from operating properly. My sandbox account and the sample code was working just fine till the other day. Enter your location for accurate product availability. Generally, waiting a couple of minutes and trying again will resolve. Please try again. For more help, please visit www.shawdirect.ca/vod on your computer. It must be the only active call. License Not Available(Item Out of Window, or Not Subscribed). Incoming connections are validated against a 3rd-party industry standard database to determine the approximate location of the IP address. Attention! An unexpected VOD error has occurred. Reseat the cable. Shaw Direct On Demand connection issues can be a result of cable, hardware or other connection issues. When we attempt to go to Shaw on Demand, we get error code 64417! It can be occurred in any of the Outlook versions like Outlook 2016, 2013, 2010 Please wait. Replace telephone handset. Your satellite system is not connected properly. You are operating in Multi-User mode and have tuned in to a channel that exceeds the parental control rating lock of the current user’s profile. If you have more than one TV box in your home, check to see if they are all affected by the same issue. If this message persists, there may be a configuration issue. It may be a Shaw-side issue. Leave unplugged for 30 seconds and plug back in. @lstefanucci @Cathy121 @whatt Try rebooting your cable box by disconnecting the power for 15-30 seconds, then plugging it back in. Hi Mister Tillman. Replace telephone handset. I just got this service roughly five days ago and haven't been able to access On Demand yet, I keep getting this error code as well, tried resetting and establishing a network connection. But in the off chance that your browser cache is responsible for this error, follow the steps of clearing your browser cache. Craftsman 11312650 power tool parts - manufacturer-approved parts for a proper fit every time! You tune to a channel and your television only displays a black screen with a text banner that says: "Attention. © 2020 Shaw Satellite G.P., All Rights Reserved. Reseating adjusts how the coaxial cable is connected to the device and wall outlet. How to connect your receiver and modem with Ethernet cable, Video on Demand connection error messages. The location provided by your internet connection does not appear to be within Canada. This download will add new features or fixes to your current on-screen Guide. If your connection to Shaw Direct On Demand has been lost, please check the following: Note: Rebooting your receiver may cause a loss of your Guide data for up to an hour.If none of the above troubleshooting steps allow you to connect to Shaw Direct On Demand, please call technical support for further troubleshooting steps. If you are connected with a powerline bridge, ensure that both your receiver has a tight connection as well as the powerline bridge connected to your modem. I'm not sure I understand what you consider to be a bug here. Hi, > slow when there are lots of relay log to read. The image below has been labelled for easy reference. For a complete list, download the Smartvoice Calling Features Quick Reference Guide. Give Shaw Direct a call at 1-888-554-7827 to book a service call. Unfortunately, we couldn't detect your location. The receiver is connected to the Shaw On Demand servers successfully, but we're not able to return the requested data. If the download screen appears on your screen for longer than 2 hours, please contact us to ensure that your unit is receiving the download properly. Now it doesn't matter what I try to do I get a null response coming back. Call Forwarding Always Deactivation 73: Lift telephone handset and press 73. This message indicates the receiver is connected to the internet, but is not getting the expected response from the SOD server. Direct Voice Mail Transfer 55 This process occurs during the late night hours in order to not interrupt your regular viewing. The service is on. Unplug the receiver's power cord from the back of the receiver or from the wall outlet. If this message persists, there may be an On Demand outage. Try moving the blocking object, if possible. ©2020 Shaw Communications. You tune to a channel and a message appears on-screen that says: "This program has been locked by your current user settings…". Use these connection tips to troubleshoot your Video on Demand connection issues. Learn about X1 Error Code: RDK-03036 - Unable to Find Your Player. The service is off. Please try again. We are having trouble reaching the Shaw On Demand servers. If you have been experiencing a significant snowfall and you have access to do so, carefully remove any excess snow from the face and arm of the dish. This commonly indicates that you have lost your satellite signal temporarily. If you are experiencing a very heavy rainfall or notice very thick storm clouds directly in front of your dish, please wait a few minutes for the clouds to pass and your signal should return shortly. Choose another channel feed: Please tune to a different channel. This message means a license is not available for the receiver to order the asset you have selected. This title cannot be started as it appears to be currently streaming on your account. We are having trouble streaming this title.Your internet connection may not meet the minimum requirements, or network bandwidth might be insufficient at this time.Please try again later or run the connection speed test available in the Network menu. Error Code 1004 occurs when your TV box is attempting to stream MPEG4 High Definition (HD) content in an area that is not yet MPEG4 compatible.

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