The person giving the interview has a job to do as well – respect their time. By understanding and practicing responses for these “oldies but goodies”, you can show up to each interview that much more confident. Don’t fall into the trap of trying to present a positive skill in disguise as a weakness, like “I work too hard” or “I am a perfectionist”. What to look for in an answer: "I tell the customer, 'Ms. Again, this shows your employer you are the go-getter they are looking for. But making a commitment that you cannot keep, or put yourself in a position where you have to sacrifice your welfare or that of your family for your job, is not an acceptable option. Make sure you’ve planned out your route well in advance, and provided ample extra time for unexpected traffic and parking issues. If you know you do not have much experience in the job you are applying for, plan for this question ahead of time and ensure you can provide some relatable examples based on what you have done. Can you tell me more about what's going on?" Assuming you have done some practice, you are ready to play it cool - as well you should. “Being organised is perhaps the most … The goal is to find out how the candidate deals with unhappy or upset clients. Are you sitting comfortably? At many organizations, receptionists are the face of the company. One the one hand, if you suggest you don’t have any weaknesses, your interviewer will almost certainly see you as a lair, egotistical, or both. In a pinch, I can very likely do same-day overtime, too, but I'd really prefer to have a day's notice. Highlight your ability to handle multiple calls and diverse customers while remaining professional and composed. That said, there are certain questions you can expect to be asked in almost any interview for any position. How do you prioritize calls, clients, deliveries, and other issues that must be addressed immediately? It was unpleasant! Try taking control in these situations by saying something like “While I don’t have experience in that particular area, I feel my experience in this area may be beneficial”. A prospective employer will be drawn to a confident, self-assured person. The goal is to make sure the receptionist has good skills at managing people on the phone. How did you handle the situation? Do they have good ideas about how to add to the culture of the company? What to look for in an answer: "I make sure that when people come to my desk I do not give out information to people unless they are supposed to know it. She should be able to get back to you by end of day.". How many employees worked in your last office? I try to triage tasks, so that I'm always working on the most important task first. What They Want to Know: This question isn’t a query for … What I try to do in these situations is think about how stressed the person must feel to behave this way. Who are the founders? However, overdressing can be perceived as over compensation. What They Want to Know: How you organize your day is not really the point. Therefore, candidates should show up prepared to answer open-ended interview questions that will evaluate experience, familiarity with workplace tools, process, and skill set—including working with customer service, multitasking, and the ability to make quick judgment calls. By asking questions you demonstrate initiative, and show that you care enough about the job to have done some research. Sit tall, proud, and confident. As a receptionist, I strive to do this in every interaction.". Does the company offer any training opportunities for employees. If you are willing to work overtime but only within certain limits, say that as well. While this question is an invitation to do some chest pounding, remember to illustrate strengths that will benefit the employer and are relative to the position. Looking for the slam dunk? I maintained a very even voice so as not to escalate the conflict. If you aren’t sure about what to wear to your interview, check out these tips on how to dress for an interview. If you believe you nailed the interview, be bold: “I’m going to be straight with you - I think that went really well and I think I’d be a great asset here. Who are the founders? I keep a professional and cordial, but firm demeanor at all times.". Spend some time in advance of your interview coming up with concrete examples of prior work achievements and how they demonstrate a desired ability. In summation, clearly illustrate what in specific has made you a good employee, and how you envision yourself contributing to and benefiting the company. For example, mentioning you are an excellent “team player” in a job where you largely work alone suddenly becomes irrelevant to the employer and demonstrates a genuine lack of self awareness. While many individuals will be looking to a new job as a means of increasing their salary, “not being paid well enough at your last job” is not something you want to mention to your interviewer. The point is to demonstrate that you are well-organized and will complete all your duties in a competent and timely manner. What They Want to Know: This is one of several questions you may be asked involving how you handle stressful and difficult conditions. If you get the job, you’re going to be the frontline person and it’s important to show the employer your professional image. To be certain, interviews do not always follow the same format and each interviewer will have his or her own style.

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