Examples would be shipments going to a rural area, PO box, Alaska and Hawaii. If you use our web form, your financial information is encrypted so that not even employees have access to your credit / debit / charge / e-check account number. The app is ONLY available on Android at this time - read more, Conscious Wholesale (international distributor), Reinhart GmbH & Co. KG (International Distributor), Thendro Pty Ltd (International Distributor, Unit doesn't work at all - turns green then flashes red and dies, Colors of lid and body do not exactly match tone or finish from official Firefly images, Exchange the defective part with one that is an functioning equivalent or a new part, or, Replace the Firefly TM device with a brand new unit, or. And like a real firefly, the glow is best seen at dusk or nighttime. IMO they need to be offering refunds. This enables you to enjoy each distinct flavor and active ingredient as the temperature continues to climb. We cannot accept any returns of any used products unless it's determined by our Customer Service Department that the item may be defective in some way. Then take a nice long draw to see if normal vapor production is restored. vWe do not transmit financial information by email. Apple’s current choice to remove vaporization apps is understandable in the prevailing climate, and we hope they will join regulators in continuing to evaluate vaporization issues and benefits to inform policy and standards in the long-term. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no product indications. Open flames burn at 1800°F! This also applies to all Firefly 2 devices with firmware version 3.26 or newer (the latest version is 3.33). We highly recommend that you request shipment tracking and signature confirmation as National Concessions Group, Inc. is not responsible for any shipments lost during transit. If your Firefly unit is not working, please take the following steps for resolution. Add to Wishlist. Please note that the UPS® online tracking will be refreshed later in the evening once your package is scanned by their carriers. Check your user manual for instructions, or video instructions to change the temperature on our YouTube channel. Contact Firefly direct at support@thefirefly.com. This will allow you to select temperatures between 200°-500° F.The temperature can also be controlled directly without the app on ALL Firefly 2+ devices, with 7 pre-set temperatures ranging from 320 to 500°F. More efficient heating and better battery performance: we’re always refining the heating control algorithms that are the “brains” of the Firefly. Will I be alright on the default? For those of you who have been using a legacy version of the Firefly Vapor app on your iOS device but have recently updated your iOS software to version 14 or higher, you will no longer be able to control your Firefly device using the Firefly Vapor iOS app. This allows all the concentrate material to melt into the pad so it can vaporize during the course of the rest of your bowl. We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Once you have vaporized all the material that you put in one concentrate pad, you can put more material on the same concentrate pad. If you’d like to track the life of your battery, the Firefly 2+ battery is manufactured to be at 70% capacity after 300 full charges. However, battery performance may vary based on temperature, length of draw, overall usage, and the age of the battery. For users who wish to tailor their experience further, you'll need a tablet or smartphone (available on Android ONLY) to use our free Firefly 2+ companion app. Anyone try it? Cookies are text files we place in your computer's browser to store your preferences and to facilitate certain functions on our Website. It’s a total game changer. Please note: the warranty inspection and repairs process can take from 10-14 business days, depending on scheduling and the availability of parts required.The Firefly can only be  shipped within the U.S. and Canada. Otherwise, your order will go out the next business day.

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