† The English Heritage Trust is a charity registered in England (Charity number 1140351) and a company registered in England (Company number 07447221). Proof of identity may be requested on presentation of your membership card at EH properties. Designed by XL Websites - Login, We have updated our Privacy Policy in line with new rules around the use of personal information. Our Supporter Services call centre has re-opened for urgent calls, with a reduced team, so please bear with us. Your car sticker is located inside the front cover of the handbook. You can only see this update if you log in to the 'Member's Area' for which you will need your membership number and surname together with an email address. Got a question about your current membership or perhaps you'd like to renew your National Trust membership? We offer a concession membership renewals to those members aged 60 and over, who have been a member for at least five years in the last ten. 3. If you wish to make changes to your membership category during the course of your current subscription, for instance from joint to single, please contact us and we will implement this so that your new category will be reflected in your new renewal. I'm a life member, can I bring a guest with me? 10. Using your card across the world Further afield, you can use your National Trust membership card in 14 other countries, including Italy, the Bahamas and Canada. Memberships, membership cards and any associated benefits are non-transferable and can only be used by the named member(s). english-heritage.org.uk/ The latest government forecasts make clear that we will not be able to re-open on 1st May as originally hoped. This is a membership card run by the Art Fund that lets you enter hundreds of galleries and museums for free or discounted rates. I was bought as a gift joint membership of the National Trust for a year. ** Not applicable to Life members. Choose how you would like us to get in touch with you by registering or signing in to My National Trust. However, you can only unlock the additional time when you renew your membership. However, Art Fund did say that card holders can get in touch if they need to discuss their membership. To compensate for your loss of public access we are intending to extend your membership by three months. By completing the form below, you are confirming that you wish to forgo the compensation of an additional three months of membership and instead are asking us to treat your subscription as a donation during the period of closure. How do I find out more about getting to your places. Many of our Members have opted out of our offer of a three-month extension to their membership, and we’re so grateful. To request a refund please notify the Membership Department by telephone, letter or email (the contact details for which are shown below) within 14 days of receiving your membership pack. If it is just a car park, there’s a per car ticket. In the meantime, if you have lost or damaged your handbook, you can buy an extra copy as a member for £9.99 in National Trust shops. I asked for an extension or refund and this is their answer. English Heritage, The Engine House, Fire Fly Avenue, Swindon SN2 2EH. Read our privacy policy to find out how we keep our members' personal details safe. Please note we only require one Member from a joint membership to complete the form. Each has its own unique architecture and a story to tell. * In the case of Life memberships - no refunds will be given to members who are unable to use their membership at any stage of their subscription. In all cases, the minimum time taken for replacement cards to be dispatched is 5 working days. We reserve the right to revoke your membership at any time, without financial compensation, if you commit any breach of these Terms. Further afield, you can use your National Trust membership card in 14 other countries, including Italy, the Bahamas and Canada. If you have purchased a subscription via the MyHeritage app, you will need to cancel the automatic payment directly from the App Store or Google Play. Monthly Payment11. We scan membership cards on entry to many of our places to accurately count and analyse member visits, as well as track and prevent fraudulent use of National Trust membership cards. The money raised helps cultural institutions. Most train operators are offering refunds, though there usually needs to be a minimum number of weeks left on it. But mine expires at the end of May, so it looks likely I’ll lose more than two months of the 12 I paid for. You can find the answers to our most frequently asked questions below. As the Art Fund pointed out when I got in touch, the Art Pass is technically a charitable donation. In these Terms, "you/r" refers to the member of English Heritage Trust (or applicant for such status), and "we" and "us" refers to English Heritage Trust ("EH"). If your new membership card says '+ guest' after your name, you are eligible. Carry on browsing if you're happy with this, or find out how to manage cookies. Members always receive free parking, and in many cases parking is included for paying visitors, however we advise that they check parking machines when they arrive as this may differ from place to place. Our member's handbook will help you discover hundreds of new places to explore. You can also use your card to visit heritage sites in Scotland, looked after by the National Trust for Scotland. Individual life and individual senior life members may bring a guest for free at our pay-to-enter places. How do I order another members' handbook? Members who are unable to show a valid membership card on entry may be required to pay non-refundable entrance fees before they are admitted. Membership Renewals**13. Next January, you will receive a new copy for the coming year. We hope you'll find some of the answers to the most common questions we're receiving in our FAQs advice. Find out more about the benefits of Direct Debit payments and how to set one up. 14. You are using an old version of Internet Explorer. Make the most of your membership with the latest news, stories and events straight into your inbox every month. It’s like an extra donation to help us through this difficult period. These aren’t automatic benefits – you have to apply for both of these. Osborne House is operated by English Heritage, so there’s a fee to visit. Another integral part of my day out fantasy would be hopping on the train to my chosen destination. Further Conditions 16. Sit back, relax and prepare to be inspired. If you have a junior membership, please call us to request a new one on 0344 800 1895. Could there be a way to stop the clock on my railcard until I’m able to use it again? You can also use your card to visit heritage sites in Scotland, looked after by the National Trust for Scotland. Registered in England and Wales. English Heritage (and National Trust) are not federated charities and therefore adhere to different charity rules. We reserve the right to change these Terms at any time. But that train ticket could cost me more than I bargained for if my railcard has expired by the time we are out of lockdown.

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