A passenger, who has not paid for the ride or refuses to undergo the payment control, will have to leave the bus on controller’s request. Bus switching is considered to be any ride that takes place within 30 minutes after paying for the first ride. Can I buy a ticket in advance and keep it stored on my smartcard until I need it? You can also buy value cards at ticket vending machines, which means that the single city card is available 24 hours a day. Passenger transport is free of charge for children up to 4 years. YELLOW BLINKING LIGHT – A yellow blinking light in the middle of the screen means that the system is functioning and is waiting for the validation. If the system detects that the card is not loaded with a valid monthly ticket, it will deduct the applicable fare that also includes the 30-minute bus switching option. If at all possible, the passengers shall use contactless cards or application Arriva Piran to pay for the rides. Upon validation of the time card, the system will first check whether the card has been topped up with a valid monthly ticket. Please tell the driver to select the desired number of tickets on a special terminal and then touch the validator with the card. If at all possible, the passengers shall use, contactless cards or application Arriva Piran. A button “Nakup nove kartice" (Buy new card) appears at the bottom of the touch screen. A user or a passenger, who does not validate his ticket or single city card at the entrance, or does not want to cooperate with Arriva’s controller, or does not want to state his ticket or single city card ID , will be fined with a €40 fine. Introducing The Arriva Connect Smartcard. If your Direct Debit payment is cancelled or payment returned, Arriva will cancel your Smart Card immediately and will no longer be in use. THE TICKET VENDING MACHINE DOES NOT RETURN CHANGE. Paying for the rides of several passengers. A receipt is issued each time it is used so people know exactly how much money is left on the card. The system also allows payments with mobile phones and app VALU. RED CROSS – A small red cross flashes in the upper-right corner, accompanied by a sound signal, thus indicating that the card is invalid. Bus fare paid by a mobile phone is controlled by the  Arriva’s controllers in the manner that, upon request, a passenger has to call the phone no. You can pay in full by debit/credit card over the phone to the Arriva Student Department. To be able to switch buses free of charge you must validate your card each time you switch bus – within 30 minutes from the first validation. Users of time cards issued to the name have to identify themselves to the Arriva’s controller with an ID document containing their personal photo (ID card, passport, driving licence, bike licence, student’s ID Card). When buying the time card for the first time, you will have to identify yourself with an ID document, but without any ID photo to be put on. The Smart Card is very easy to use - just scan on the ticket machine as you board the bus. For further information, please write to us at the following e-mail address piran@arriva.si or call us at the telephone number +386 (0)5 671 31 22. The minimum amount of credit at a ticket vending machine is €1 and the maximum is €50. If you find a card, please return it to the Arriva Ticket Office (Lucija Bus Station at Obala 114, Lucija). How do I pay at a ticket vending machine? To validate the card, the user touches the validator with their card, close to the image of a hand holding a card. Bus fare payment is controlled at the entry on the bus by a bus driver or a controller of the concession provider Arriva Dolenjska in Primorska d.o.o. The new system is enabling passengers more users’ friendly city passenger transport services, and is at the same time providing a detail overview over the passengers flow and departures density, in order to provide easier planning of changes. No ID photo is required for the purchase of a TRAVEL single city card. Just buy your ticket here on the website, load your card and it with you and tap it on the machine when you board. It is recommended to take out the smart card prior validation in order that the validator will properly recognize it, if other no-contact smart card are kept beside it. There is one card reader (validator) on every bus – it is located next to door and is intended for paying for the ride and/or with a mobile phone. RED LIGHT – A red light in the middle indicates an error or system breakdown. The card can be topped up on board buses, as well as at over a dozen PayPoint outlets in the area and at the town’s bus station run by Telford & Wrekin Council. If you want your career to be heading towards teamwork, great rewards, opportunities and new challenges – make your next stop, Arriva. I’ve not used my Smartcard - can I apply for a refund? Simply pay with your phone or bank cards on the bus. 1899 and has to scan his/her mobile phone on the controller’s card reader, which will verify the payment; the correct payment will be displayed on the controller’s card reader. At City transport Piran a card system with contactless Single City Card Piran is in use. Buttons for selecting the procedures appear on the screen and the user touches them with their finger. Fixed call cost 0, 4172 EUR/call for calls within Slovenia, mobile call cost define mobile operators. If you insert more money than required when paying for a monthly ticket at the ticket vending machine or buying a new single city card, the surplus amount is added to the selected card as a credit. The information on application VALU and instructions for payments with app VALU are available at. The card balance is shown again. The right to use a monthly bus ticket is recorded on the travel card. If you find a card, please return it to the Arriva Ticket Office (Lucija Bus … From Maidstone to Guildford, Arriva runs local bus services and connects towns and cities across Kent and Surrey. It will provide a free-of-charge change of buses within 30 minutes from the payment/validation for the first bus travel. Arriva Bus Help Portal. Depending on the type of card, you can use the credit to pay for a ride or a monthly ticket for the next month, to pay for a ride for another person or to pay for other services included in the single city card system (not included at the stage of implementation of the new system). The deducted amount and the balance on the card appear on the screen. When validatingthe card, it is not necessary to take out the card from the wrap, if the card is attached to a pendant or a strap, but in no case the card should be holed as it contains a chip with an antenna. The TIME CARD will replace the currently valid monthly tickets. 05 671 31 22 before going to our ticket selling point t the Lucija Bus Station, Obala 114. Can I get a refund? If it has, the system will choose this payment method and will not deduct any credit from the card. Spread the cost with Direct Debit Payment options. The ride on a bus you entered by switching buses can be longer than the 30-minute period and/or can last until the terminal station of the bus route. What if I lose my Smartcard? If you have a valid monthly ticket loaded on your time card, the system will register the monthly ticket and will not deduct the amount of fare. Free tickets must also be validated. Explore a destination in the region, find specific bus routes and services or keep up to date with the latest regional news. Google play: https://play.google.com/store/apps/details?id=com.margento.piran&hl=en, App store: https://apps.apple.com/si/app/arriva-piran/id1504845616. Depending on the type of card, you can use the credit to pay for a ride or a monthly ticket for the next month, to pay for a ride for another person or to pay for other services included in the single city card system. What if I buy the wrong ticket by accident? No more rooting around Single contactless smart cards are blue and will gradually replace bus ticket cards and the system currently applied in the Piran city passenger transport. The 30-minute bus switching period applies to all passengers travelling with you, but only if you travel together. As all time cards are issued to the name, monthly bus fares  and other credit value may be refunded to the newly issued smart tme card (refund will be made only 48 hours after the loss or theft has been reported). The card balance appears on the screen and no amount is deducted from the card. The smart cards is modern electronic payment system, which provides an easier, faster and more flexible use of public transportation. First select the method of payment (cash, bank or credit card, Moneta) and pay for the card. The user interacts with a ticket vending machine via its touch screen. At City transport Piran passenger can use a free-of-charge change of buses within 30 minutes from the validation for the first bus travel, as well as the possibility of payment of services through the VALU mobile phone.

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